Chapin's world-class customer service department has received countless messages from customers complimenting the stellar service they provide. If you'd like to submit your own testimonial please visit the Contact Us page to do so.
Here is just a small sampling of the positive accolades they have received:
“The phone rang and a voice said "Chapin Manufacturing, how may I help you?" When I recovered from the shock of 1) a real person, 2) no request to wait for the next available agent, 3) no “menu” of 6 items to select from etc., I responded yes you may! The lady took care of my request in a very warm, professional manner.”
“I recently called to purchase a new pump assembly for my tank sprayer. A wonderful surprise, a human voice greeted me. You are to be congratulated for doing business this way!”
“I was very surprised at this great kind of customer service. I would like to thank Chapin Manufacturing. You do not find customer service like this too often, and it’s something to be proud of.”
“I just want to thank you for the prompt and efficient way in which you handled my inquiry. I was most impressed. My next sprayer purchase will definitely be a Chapin and I will spread the word regarding the excellent customer service that I received."
“Wow - now THAT'S good old-time service which is completely out-of-style in our era! Thanks so much!”
“We have received the replacement wand and want you to know that we are very thankful. We appreciate great customer service, which you have so kindly provided. It is so rare anymore for companies to actually care about their customer base, so we find this refreshing. We will continue to recommend Chapin to others as we have always done. Again, thank you so very much.”
“Thank you so much for sending the release valve mechanism which arrived today. I'm so amazed that you sent the part. Your response to my inquiry demonstrates incredible customer service. Rest assured that I shall spread the good word about your company.”
“It was an experience of customer service at its finest. I believe Chapin should be singled out for their uncommon customer service and adherence to ethical business practices. Chapin is an example of a business model that should be emulated. I actually felt respected and valued as a customer, instead of feeling like prey.”
The Batavia Daily News
“I am IMPRESSED! And I wanted Consumer Reports to know this. As a long time subscriber to your magazine, I read far more product/manufacturer complaints than product/manufacturer compliments. Not in this instance.”
Chapin Customer to Consumer Reports